Customer Service Associate - Fashion Specialist

Shopbop.com is looking for action oriented, motivated individuals who ideally have experience working with high-end merchandise and are dedicated to providing superior world-class service that creates and promotes a lasting relationship. Successful candidates will be responsible for achieving explicit department goals. Ideal candidates will excel in a fast-paced, multi-tasked dynamic team environment.

Responsibilities:
· Reply to preorder questions via phone and email regarding fit, fashion trends/style, product availability, promotions, as well as providing guidance through the on-line ordering process.
· Utilize a variety of software programs to resolve customer inquiries.
· Work with external shipping contractors to assist customers with both domestic and international issues.
· Address and resolve post-order questions regarding shipping, billing and delivery.

Basic Qualifications

· Fluent English.
· 1+ years experience in CS, retail, or service industry required.
· Matric, Gr 12 or equivalent.
· Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech; listening and interpreting customer needs.
· Proficiency in basic math with ability to compute refunds before and after discounts, apply specified percentages, tiered promotional codes, and partial discounts to orders.
· Excellent time-management, organizational, and prioritization skills.
· Keen eye for detail and high level of accuracy.
· Flexibility with regards to shift work (early AM start times, late PM/early AM end times)
· Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality and service.
· Basic knowledge of MS Office Suite and Internet Explorer

Preferred Qualifications

· Fluent English.
· 1+ years experience in CS, retail, or service industry required.
· Matric, Gr 12 or equivalent.
· Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech; listening and interpreting customer needs.
· Proficiency in basic math with ability to compute refunds before and after discounts, apply specified percentages, tiered promotional codes, and partial discounts to orders.
· Excellent time-management, organizational, and prioritization skills.
· Keen eye for detail and high level of accuracy.
· Flexibility with regards to shift work (early AM start times, late PM/early AM end times)
· Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality and service.
· Basic knowledge of MS Office Suite and Internet Explorer

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