Imperial Group - Johannesburg, Gauteng
PurposeTo deliver reception duties in order to respond to visitors, clients and other related queries accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
0-1 year experience in a similar environment
Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
Computer Literacy - Business Applications
Industry legislative compliance/ knowledge.
GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
Deliver on agreed performance targets according to set procedures and service level agreement.
Execute work in line with governance and compliance processes.
Identify and apply known solutions to operational challenges and escalate unresolved issues.
Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
Plan for, administer and process receptionist related tasks and activities effectively and efficiently in alignment with performance objectives.
Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service.
Execute work activities effectively and efficiently in order to maximise financial performance and profitability.
Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
Deliver work activities effectively to satisfy customers.
Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.
Attend training initiatives to improve work quality and enhance own skills.
Own and live up to company values.