Franchised General Manager
Marriott - Sandton, Gauteng
Job Number 20016663
Job Category Property Leadership
Location Protea Hotel Johannesburg Balalaika Sandton, 20 Maude Street, Sandton, South Africa, South Africa VIEW ON MAP
Brand Protea Hotels
Position Type Management
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Thank you for your interest in this position. It is a job opportunity with one of Marriott Internationals franchisees.
Please apply via email at [email protected]
Additional Information: This hotel is owned and operated by an independent franchisee, Protea Hospitality Group (Pty) Ltd. The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
with industry trends and monitors strengths and weakness of competition;
explores new business opportunities; develops business plans designed to
maximize property customer satisfaction, profitability, and market share;
ensures property business plans are aligned with the hotels business
strategies; translates Marriott global strategic plan into one that can be
executed on property.
business plans designed to maximize property customer satisfaction, profitability,
and market share; ensures that property business plans and employees are
aligned with business strategies; holds property leadership team accountable
for successful delivery of business plans; experiments with new ideas and takes
calculated risks to improve guest satisfaction and profitability; evaluates the
success of property business strategies to inform future business plan
enhancements; continually ensures business plans and actions have a positive
impact on property performance.
with Sales and Marketing team to develop revenue generating strategies for
property; identifies new business leads, develops tailored sales approach, and
actively pursues leads with Sales and Marketing team; validates that sales and marketing
strategy is aligned with brand strategy and is effectively executed against
established goals; verifies that property leaders understand and leverage
Marriott demand engines to full potential; augments guest preference for
property through booking ease and quality interactions with sales force.
Talent Management and Organizational
cohesive and high-performance Executive Committee that continuously strives for
positive results and improvement; coaches Executive Committee by providing
specific feedback and holds them accountable for performance; creates learning
and development opportunities for employees; creates and effectively executes
development plans for both direct reports based on their individual strengths,
development needs, and career aspirations; ensures all managers are doing the
same for their direct reports; identifies resource needs to strengthen property
team; creates succession plans for future job openings; actively supports the
staffing process; ensures effective work processes, systems and teamwork are in
place to maximize individual and overall property performance.
business related data such as market share, financial performance, inventory,
employee engagement, and customer satisfaction; analyzes business information
to proactively address changing market conditions, ensure property operates
within budgetary guidelines, and achieves profit margin goals; uses business
information to identify indicators of product and service successes and
opportunities for improvement; integrates business information into business
all employees are treated fairly, and with respect; builds rapport with
employees by fostering an environment of open communication and spending time
with employees on the frontlines; makes self-available to employees (open door
policy); verifies that pay and benefits are appropriate for labor market;
celebrates the success of employees in a public way; works with Human Resources
to maximize employee engagement and monitor local labor environment to address
issues as needed.
Revenue Management team to develop effective pricing strategies, balancing
seasonality, economy, customer segments, property objectives and customer
satisfaction; established revenue strategy that supports the hotels
positioning in local market; ensures demand forecasting and sound revenue
practices are in place to maximize yield; identifies ways to grow occupancy,
RevPAR, and market share by researching and staying aware of competitor
strategies; controls labor and capital expenses.
rapport with property owners through proactive and on-going communication;
keeps owner informed of brand initiatives and guest experiences; provides
owners with in-depth analysis of property performance, incorporating guest,
financial and employee business data; manages an effective balance between
owner interests and Marriott brand interests and develops solutions that create
value for both; develops and effectively promotes ideas for improving property
service and profitability to ownership.
guests and other customers on a frequent basis to obtain feedback about their
experiences on property; utilizes guest/customer feedback to recognize
outstanding employee service performance and improve service delivery;
emphasizes and holds leadership team accountable for addressing service
failures or potential service failures, and for developing innovative ways to
exceed guest expectations; establishes presence in the market by actively
promoting an exemplary property/brand image, involving oneself in the local
community, and by developing strategic alliances with local officials,
businesses, and customers; anticipates needs of large groups or high profile
guests in order to deliver flawless service; verifies that products, services,
and events attain the appropriate publicity (PR buzz).
Company/Brand Policy, Procedures, and
property compliance with legal, safety, operations, labor, and Marriott brand
product and service standards; conducts both routine and short-notice quality
assurance audits with specific departments; holds employees accountable for
performing audits on a regular basis; conducts detailed walk-throughs to ensure
building, public areas, kitchen, and grounds are well-maintained, safe, and
meet or exceed guest expectations; validates that employees are appropriately
trained and performing to standard.
the primary strategic business leader of the property with responsibility for
all aspects of the operation, including guest and employee satisfaction, human
resources, financial performance, sales and revenue generation and delivering a
return on investment to both Marriott International and property ownership.
Verifies implementation of service strategy and initiatives with the objective
of meeting or exceeding guest expectations, increased profit and market share.
Holds property leadership team accountable for strategy execution, and guides
their individual professional development. The position verifies that sales
engines are leveraged and initiates independent and proactive sales activities,
when appropriate, to generate demand. Verifies that the objectives and goals of
Marriott and property owners work together to achieve brand positioning and
success. Builds owner loyalty through proactive communication, setting and
managing expectations and delivering solid business results. The position is
actively involved in the local community and builds strong relationships with
local officials, businesses, and customers.
degree from an accredited university in Business Administration, Hotel and
Restaurant Management, or related major; 8 years experience in the management
operations, sales and marketing, finance and accounting, or related
bachelor's degree in Business Administration, Hotel and Restaurant Management,
or related major; 6 years experience in the management operations, sales and
marketing, finance and accounting, or related professional area.
Manager experience in full-service property.
and willingness to work flexible hours including weekends, holidays and late
industry work experience, demonstrating progressive career growth and a pattern
of exceptional performance.
This company is an equal opportunity employer.