Franchised General Manager

Marriott - Sandton, Gauteng

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Franchised General Manager
Posting Date Feb 03, 2020
Job Number 20016663
Job Category Property Leadership
Location Protea Hotel Johannesburg Balalaika Sandton, 20 Maude Street, Sandton, South Africa, South Africa VIEW ON MAP
Brand Protea Hotels
Schedule Full-time
Relocation? No
Position Type Management

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Thank you for your interest in this position. It is a job opportunity with one of Marriott Internationals franchisees.

Please apply via email at [email protected]

Additional Information: This hotel is owned and operated by an independent franchisee, Protea Hospitality Group (Pty) Ltd. The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.



Business Strategy Development

Stays current

with industry trends and monitors strengths and weakness of competition;

explores new business opportunities; develops business plans designed to

maximize property customer satisfaction, profitability, and market share;

ensures property business plans are aligned with the hotels business

strategies; translates Marriott global strategic plan into one that can be

executed on property.

Business Strategy Execution


business plans designed to maximize property customer satisfaction, profitability,

and market share; ensures that property business plans and employees are

aligned with business strategies; holds property leadership team accountable

for successful delivery of business plans; experiments with new ideas and takes

calculated risks to improve guest satisfaction and profitability; evaluates the

success of property business strategies to inform future business plan

enhancements; continually ensures business plans and actions have a positive

impact on property performance.

Sales and Marketing

Works closely

with Sales and Marketing team to develop revenue generating strategies for

property; identifies new business leads, develops tailored sales approach, and

actively pursues leads with Sales and Marketing team; validates that sales and marketing

strategy is aligned with brand strategy and is effectively executed against

established goals; verifies that property leaders understand and leverage

Marriott demand engines to full potential; augments guest preference for

property through booking ease and quality interactions with sales force.

Talent Management and Organizational


Creates a

cohesive and high-performance Executive Committee that continuously strives for

positive results and improvement; coaches Executive Committee by providing

specific feedback and holds them accountable for performance; creates learning

and development opportunities for employees; creates and effectively executes

development plans for both direct reports based on their individual strengths,

development needs, and career aspirations; ensures all managers are doing the

same for their direct reports; identifies resource needs to strengthen property

team; creates succession plans for future job openings; actively supports the

staffing process; ensures effective work processes, systems and teamwork are in

place to maximize individual and overall property performance.

Business Information Analysis


business related data such as market share, financial performance, inventory,

employee engagement, and customer satisfaction; analyzes business information

to proactively address changing market conditions, ensure property operates

within budgetary guidelines, and achieves profit margin goals; uses business

information to identify indicators of product and service successes and

opportunities for improvement; integrates business information into business


Employee and Labor Relations

Verifies that

all employees are treated fairly, and with respect; builds rapport with

employees by fostering an environment of open communication and spending time

with employees on the frontlines; makes self-available to employees (open door

policy); verifies that pay and benefits are appropriate for labor market;

celebrates the success of employees in a public way; works with Human Resources

to maximize employee engagement and monitor local labor environment to address

issues as needed.

Revenue Management

Works with

Revenue Management team to develop effective pricing strategies, balancing

seasonality, economy, customer segments, property objectives and customer

satisfaction; established revenue strategy that supports the hotels

positioning in local market; ensures demand forecasting and sound revenue

practices are in place to maximize yield; identifies ways to grow occupancy,

RevPAR, and market share by researching and staying aware of competitor

strategies; controls labor and capital expenses.

Owner Relations

Builds strong

rapport with property owners through proactive and on-going communication;

keeps owner informed of brand initiatives and guest experiences; provides

owners with in-depth analysis of property performance, incorporating guest,

financial and employee business data; manages an effective balance between

owner interests and Marriott brand interests and develops solutions that create

value for both; develops and effectively promotes ideas for improving property

service and profitability to ownership.

Customer and Public Relations Management

Interacts with

guests and other customers on a frequent basis to obtain feedback about their

experiences on property; utilizes guest/customer feedback to recognize

outstanding employee service performance and improve service delivery;

emphasizes and holds leadership team accountable for addressing service

failures or potential service failures, and for developing innovative ways to

exceed guest expectations; establishes presence in the market by actively

promoting an exemplary property/brand image, involving oneself in the local

community, and by developing strategic alliances with local officials,

businesses, and customers; anticipates needs of large groups or high profile

guests in order to deliver flawless service; verifies that products, services,

and events attain the appropriate publicity (PR buzz).

Company/Brand Policy, Procedures, and

Standards Compliance


property compliance with legal, safety, operations, labor, and Marriott brand

product and service standards; conducts both routine and short-notice quality

assurance audits with specific departments; holds employees accountable for

performing audits on a regular basis; conducts detailed walk-throughs to ensure

building, public areas, kitchen, and grounds are well-maintained, safe, and

meet or exceed guest expectations; validates that employees are appropriately

trained and performing to standard.


Functions as

the primary strategic business leader of the property with responsibility for

all aspects of the operation, including guest and employee satisfaction, human

resources, financial performance, sales and revenue generation and delivering a

return on investment to both Marriott International and property ownership.

Verifies implementation of service strategy and initiatives with the objective

of meeting or exceeding guest expectations, increased profit and market share.

Holds property leadership team accountable for strategy execution, and guides

their individual professional development. The position verifies that sales

engines are leveraged and initiates independent and proactive sales activities,

when appropriate, to generate demand. Verifies that the objectives and goals of

Marriott and property owners work together to achieve brand positioning and

success. Builds owner loyalty through proactive communication, setting and

managing expectations and delivering solid business results. The position is

actively involved in the local community and builds strong relationships with

local officials, businesses, and customers.


Education and


  • 2-year

    degree from an accredited university in Business Administration, Hotel and

    Restaurant Management, or related major; 8 years experience in the management

    operations, sales and marketing, finance and accounting, or related

    professional area.

  • 4-year
    bachelor's degree in Business Administration, Hotel and Restaurant Management,
    or related major; 6 years experience in the management operations, sales and
    marketing, finance and accounting, or related professional area.


  • General
    Manager experience in full-service property.
  • Ability
    and willingness to work flexible hours including weekends, holidays and late
  • Property
    industry work experience, demonstrating progressive career growth and a pattern
    of exceptional performance.

This company is an equal opportunity employer.



Min education
University attendance
Required experience
8 Years
Not defined
Not defined
Not defined



Employer name


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