Operations Manager

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Nokia is an equal opportunity employer that is commited to diversity and inclusion.

At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

Operations Manager

Main
Purpose of Role:

Network
Operations Management is the leadership and management of all centralised
Network Operations functions to agreed cost baseline and Customer Satisfaction.
It is applicable to Fixed and/or Mobile Networks includes all related
power/plant and associated infrastructure:

Main
Responsibility Areas:

• Organizational
Leadership & Development

• Contractual
Service Delivery

• Business
Development & Support

• 3rd Party
Management

• Profit &
Loss

Key
Tasks:

• Organizational
management and development

• Ensures Network
operational performance

• Interface
management to subcontractors & 3rd parties

• Ensure
processes and procedures are regularly reviewed and updated

• Customer
liaison for escalated Network Operations matters

• Employee
Motivation

• Operational
Reporting

• Budgeting &
Control

Key
Competencies:

• Managed Service
Management

• Leadership

• People
Management

• Process
Management

• Customer
Service

• Business
Awareness

• Innovation

Key
Interfaces:

• Customer CTO
(or equivalent)

• Customer Care
(or equivalent)

• Customer Team

• 3rd Party
suppliers & Subcontractors

Key
Performance Measures:

• Customer
satisfaction

• Network KPI’s

• SLA’s & OLA’s

• Profitability

• Employee churn

Qualification

Bachelor’s degree in Telecommunication engineering or equivalent
and having minimum 10 years of Operations and Maintenance in vendor environment