Business Process Manager

NTT - Johannesburg, Gauteng

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Business Process Manager

Director: Business Process Management

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?

Business Process Director is responsible for reviewing the high-level architecture of all of the processes in an organisation and defines and implements a business process architecture that links the organisation's business processes to the value chains and ultimately to the strategic goals of the organisation ensuring minimisation of business process flows and maximisation of the investment in information technology.

Working at NTT

Models business processes and creates an environment that facilitates business process improvement on an ongoing basis.

Responsible for the day-to-day operations of the Business Process Management (BPM) Practice and the BPM effort in general.

Should be well adept in all latest process methods and technology areas - process, systems and data management tool, process mining, process improvement techniques and robotic process automation - with a view of how these could contribute to the overall BPM vision.

the BPM manager works closely with process value owners to run process improvement initiatives that deliver a pragmatic business case.

Manages a team of business analysts and lead them to support other business functions with their BPM priorities.

Also responsible for the structure and standards of the Process Repository and guidelines on how this is used, linked to the development methods, by the rest of the organisation.

Manages the repository governance procedures to ensure that the repository content is maintained aligned to these standards.

Attract, nurture and retain digital talent for business process management.

What will make you a good fit for the role?


Proven leadership capability

Strong understanding of the value-streams and digital products

Thorough working knowledge of solution design, architecture industry standards, and business analysis

Strong familiarity with quality management concepts and their application

Customer-centricity and ability to influence stakeholders on the choices around process, product and solution design

Excellent communication and relationship management


Relentless focus on process optimisation by leveraging multiple tools, including: technology, lean, automation, sourcing, etc.

Continually provide professional challenge to the status quo

Focused on disruption to instigate innovation in products and services

Evangelist for ideation, innovation, experimentation, and rapid prototyping of digital solutions

Actively promotes new ways of working that drive agility, speed, and design-thinking

A champion for cross-functional, multi-disciplinary teaming

Continually apply a digital lens to business and value-stream strategies and requirements

Sound understanding of the NTT enterprise architecture and systems used

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.


Min education
Secondary school
Required experience
none Years
Not defined
Not defined
Not defined



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