Principal: Operational Change Management

NTT - Johannesburg, Gauteng

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Principal: Operational Change Management

Principal: Operational Change Management

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?

The Principal: Operational Change Management is a senior-level position in the Change Management Specialists job family.

The primary responsibility of the Principal: Operational Change Management is to transition teams and regional organisation to re-direct the use of resources, business process, budget allocations, or other modes of operation in order to lead to business growth aligned to the global strategy.

Working at NTT

Execute and drive change management initiatives

The Principal: Operational Change Management implements regional change management strategies to improve and grow the NTT business. They consult with internal stakeholders to understand and develop the change management roadmap in conjunction with the strategy. They are required to provide strategic direction and planning for these stakeholders by collaborating and engaging with them. These individuals perform SWOT and industry analysis, researching people, process and technology domains and review and update the change management strategy and delivery metrics.

Support transformation projects

The Principal: Operational Change Management provides support for transformation projects which involve organisational transformation, governance and policy, operational efficiency and strategy. They partner with the strategic program management office (PMO) for all transformations, ensuring the smooth integration of the transformation. Principal: Operational Change Management understand both the business drivers and the organisation and identify performance issues and analyse their impact on short and long term business results. They perform analysis of architecture, engineering and operations services to understand the impact transformation of the strategy, operations and infrastructure will have on platforms fundamental to business success. They are required to plan and report progress on key transformational initiatives.

The Principal: Operational Change Management is expected to provide:

A detailed communication plan including regular check points for conversations with key stakeholders

A risk management plan

A timeline for the implementation of change management and transformation initiatives and deployment

Status reporting on the implementation of change management and transformation initiatives, successes and challenges

Act as change agent

These individuals enable communication between business and other relevant stakeholders. They align the organisations’ expectations, integrate teams and facilitate engagement sessions. They use performance metrics, such as financial results, operational efficiency, leadership commitment, communication effectiveness, and the perceived need for change in order to design strategies and to communicate these strategies to the relevant stakeholders.

Engage stakeholders

The Principal: Operational Change Management forms partnerships with stakeholders and take mutual responsibility for the outcomes of the change effort. They engage these stakeholders to evaluate not only the progress of the implementation of the change management and transformation initiatives, but also to monitor assumptions, risks, dependencies, costs and return on investment.

Prepare progress reports and communication

These individuals take responsibility for the completion of the required documentation relating to business change management and transformational initiatives. This includes the development, maintenance and communication of change management roadmap documents. They provide progress reports and feedback to the relevant stakeholders. In addition to this, they are able to create documents such as presentations, press releases and memorandums.

What will make you a good fit for the role?

Behavioural skills

Principal: Operational Change Management are open and accessible, allow all stakeholders the opportunity to contribute ideas and challenge the thinking. They are resilient leaders, capable of steering the organisation through times of adversity. These individuals are assertive in their approach and display well developed project management skills and a good level of strategic thinking ability. They possess good communication skills (both verbally and written) and employ these skills to interact with a variety of stakeholders. They have good problem solving skills and are proactive in their approach.

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.


Min education
Secondary school
Required experience
none Years
Not defined
Not defined
Not defined



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