Operations Analyst

Sage - Newcastle, Province of KwaZulu-Natal

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Operations Analyst
Job Title Operations Analyst
Advert Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes—from single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Sage is passionate about building a culture where our colleagues feel they can bring their whole selves to work. Where people know they’ll be judged on their performance and behaviours - not their identity. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
Job Description The Operations Analyst will form part of the Legal Operations team that creates, delivers and manages strategic and tactical initiatives across Legal Services to create robust scalable ways of working (technology, systems and processes) to ensure (i) improved data capture, metrics, and reporting to improve efficiency and performance, (ii) consistency across Sage’s legal processes, documentation and knowledge management and (iii) effective management of centrally allocated legal resource to improve utilisation and prioritisation.
Key Responsibilities Key accountabilities and decision ownership:
• Gathering business requirements and translating them into executional procedures.
• Maintaining, and driving continuous improvements in the Legal Operations metrics
and data trackers.
• Overseeing and encouraging engagement by the legal function of the metrics and
data trackers.
• Performance of internal reviews of processes and documenting such processes.
• Making recommendations and driving improvements to data capture, reporting and
processes to ensure efficiencies and automation where possible.
• Assisting in the promotion, measure and reporting of the way in which our Legal
Operations function through data-driven insights and designing actions to influence
positive change.
• Producing high quality outputs including formal reports.
• Developing and maintaining good working relationships with all areas of the business.

Essential skills and experience
• Excellent interpersonal skills and communication skills including good presentation
and written skills.
• Strong delivery focus, ability to perform well under pressure within a changing
• Pro-active self-starter, able to work on own initiative as well as part of a team.
• Capable of multitasking whilst maintaining high quality performance.
• Practical hands on experience with the Office 365 products, such as MS Forms,
Excel, PowerPoint, etc.
• The ability to work with different technologies and data sets effectively, as well as
excellent analytic and problem-solving skills.
• Excellent relationship building skills with the ability to positively engage with team
members and colleagues at all levels within the company, up to and including
executive stakeholders.

• Experience working within a multi-national organisation
• Previous use of automated workflows and process improvement platforms such as
the Microsoft Power Platform, UiPath, etc.
Function Legal
Country United Kingdom
Office Location Newcastle
Location Region


Min education
Secondary school
Required experience
none Years
Not defined
Not defined
Not defined



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