Technical Support Apprentice (Customer Services)

Sage - Newcastle, Province of KwaZulu-Natal

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Technical Support Apprentice (Customer Services)
Job Title Technical Support Apprentice (Customer Services)
Advert Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes—from single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Sage is passionate about building a culture where our colleagues feel they can bring their whole selves to work. Where people know they’ll be judged on their performance and behaviours - not their identity. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
Job Description We are really proud of our Apprenticeship programmes, offering opportunities across many functions. Our Apprentices make up a vital part of our team and are given real responsibility along with support and coaching throughout the apprenticeship. As a Sage apprentice, you will have an exciting induction event, soft skill training throughout the year dedicated to apprentices, take part in Sage Foundation days to support our charities and even have a party at the end of the scheme to celebrate all of your amazing achievements.

We’re looking for apprentices to join our Customer Services team in Newcastle, who can provide fantastic support to our customers, solving problems and adapting their style to suit the needs of the customer. As part of the Customer Services Apprenticeship you will receive classroom training to learn about our Products, and join our extensive coaching plan (with a little fun along the way) which will give you both the confidence and skills to succeed in your role at Sage. Our customers are building their own businesses and don’t want to spend all their time tied to a phone. They rely on us to deliver an exceptional customer service in an efficient manner, whilst instilling confidence in our products and services.
Key Responsibilities • Speaking to our customers to deliver a structured solution with confidence.
• Demonstrate and deliver exceptional problem solving and trouble shooting skills
• Ability to ask the right questions to gain an understanding of the customer's business
• Generate leads for our sales department by recommending alternative product/services that could save the customer money and time.
• Think on your feet and quickly research to find an answer for the customer query.

At the start of your apprenticeship with Sage you’ll have an induction period where we’ll support you transitioning into your apprenticeship and working environment. You’ll meet apprentices across the business, and get involved in some exciting team building activities. You’ll learn about our range of products and be part of a working group to generate new ideas to build your confidence. You’ll also spend time with your qualification assessor, so you know what is expected of you in your role.

During the first 6 months of the learning process post training, you will be assigned a mentor. We’ll also support you further so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed. You’ll remain in your apprentice training group throughout this period which will give you the opportunity to make friends and build on your experience together. We’re passionate about enabling colleagues to be themselves at work and develop a great career. We support and encourage you to forge relationships with professional contacts, colleagues and most importantly our millions of customers, ensuring that they remain at the heart of why we’re here.

Our Application Process:
  • Apply online with an up to date CV
  • Complete a video or telephone interview
  • Attend one of our Recruitment Days
This Apprenticeship programme will commence Monday 5th October 2020, with a starting salary of £12,000 per annum, rising in line with progression through the apprenticeship scheme.
Function Customer Services
Country United Kingdom
Office Location Newcastle
Location Region


Min education
Secondary school
Required experience
none Years
Not defined
Not defined
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