UX Specialist

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UX Specialist
As part of the Yoco team, you will have the opportunity to play a key role in the growth of the mobile Point of Sale and payments solution opportunity in South Africa.

To support this, we have built a role-based organisation; where every individual is given the space to focus and develop his or her innate strengths. Everyone here has the opportunity to lead a project and become a specialist, enabling flexibility, collaboration and accountability at all levels. Yoco is looking for an experienced UX Designer / Specialist, to work within the Customer Insights team and partner with UI designers and our Technology and Product teams on key projects, who has a passion for mobile application design. An individual who is passionate about developing product design strategies based on the insights of real people and specialised in turning these insights into highly functional and attractive experiences.

You'll be part of building the tools that thousands of people use to run their businesses and serve their customers every day.


Key responsibilities:
  • Design an exceptional UX across Yoco's product suite based on your experience and expertise, taking full responsibility for your work.
  • Lead and execute qualitative research (ethnographic) from framing, planning, design, execution and synthesis to inform UX and UI design.
  • Brainstorm, iterate and test concepts and prototypes with real users.
  • Work directly with Customer Insight specialists, UI designers and Product Managers to drive value creation and impact.
  • Collaborate closely and successfully negotiate with Software Engineers to get your designs built into iOS, Android, and Web applications.
  • Offer UX specialist feedback and support during design critiques.
  • Create delightful, elegant and effective solutions to complex problems.
  • Brainstorm, iterate and test concepts and prototypes with real users.
  • Help us scale our product design capabilities in terms of teams, tools and structures.
  • Keep yourself and the rest of the team up to date with the latest practices, trends, and technologies in UX product design and your wider field.
  • Drive customer-centricity across the company through leadership, transparency and knowledge sharing.

Key role requirements to perform responsibilities:
  • Minimum 3-year bachelor degree in UX or Interaction Design.
  • At least 2 - 5 years' work experience within design and software development.
  • Proficient in Sketch, InVision, and/or Photoshop/Illustrator.
  • Strong 'mobile-first' thinking, able to design for the unique challenges of various mobile devices.
  • Strong information architecture thinker: structures and flow design, from a strong user perspective.
  • Strong ability to collaborate closely with researchers, UI designers, developers, copywriters and product managers
  • Experience partnering with cross-functional teams in launching new products and improvements to existing features.
  • Values the craft of product design, passionate about creating empathy for customers throughout the company.
  • Strong ability to take internal stakeholders along on a journey: strong on collaboration, leadership and communication skills.
  • A basic understanding of quantitative research methods, from surveys to A/B testing and understanding of which techniques to apply when.
  • Understands and champions the value of anthropology, behavioural science and qualitative research for innovation and business strategy.
Bonus points/nice to have:
  • Experience in FinTech environment.
  • Masters degree in adjacent fields.

The Yoco formula is a validated approach to work and a set of behaviours that create maximum value for our customers and help us grow.

Core Values - Our way of working to create value & grow
  • Stay Connected
  • Make Space to Explore
  • Keep it Simple
  • Master your Craft
Leadership Principles - How we show up, engage & treat each other
  • Get to know each other personally
  • Say what you think and challenge me directly
  • Be courageous and focus forward
  • Don't let ego get in the way
To support this, we have built a role-based organisation where every individual is given the space to focus and develop their innate strengths. Everyone at Yoco has the opportunity to lead a project and become a specialist, enabling flexibility, collaboration and accountability at all levels. You will be working with a diverse, motivated and skilled team who will continuously stretch you as an individual. To learn more about our culture, go to our #YocoLife page or subscribe to our Exposure Gallery

Join us on a meaningful journey at Yoco, and help enable our merchants to thrive through Open Commerce!

Please note...

Yoco encourages applicants from diverse backgrounds to apply. Open positions at Yoco are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you're welcome to request feedback.


Min education
University attendance
Required experience
5 Years
Not defined
Not defined
Not defined



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